IndieCommerce Status https://status.indiecommerce.com/ 2026-04-18T02:34:19+00:00 IndieCommerce Status <![CDATA[Bot Activity Continues on IC 1.0 Abating]]> https://status.indiecommerce.com/incident/271/ The level of traffic has reduced significantly due in part to our mitigation efforts, and due in part to a reduction in the volume of the bot attack. We will continue to monitor site performance closely, and encourage you to file a critical outage if you experience any problems.

]]> 2026-03-21T12:22:00+00:00 IndieCommerce Status <![CDATA[Bot Activity on IC 2.0 Abating]]> https://status.indiecommerce.com/incident/272/ The level of traffic has reduced significantly due in part to our mitigation efforts, and due in part to a reduction in the volume of the bot attack. We will continue to monitor site performance closely, and encourage you to file a critical outage if you experience any problems.

]]> 2026-03-21T12:22:00+00:00 IndieCommerce Status <![CDATA[Bot Activity Continues on IC 1.0]]> https://status.indiecommerce.com/incident/269/ We are continuing to experience unprecedented levels of bot activity. The botnet currently attacking us has rapidly adapted to our attempts to block or slow it. We are continuing our efforts to combat it and are monitoring site health closely, but are somewhat limited in our ability to respond to the attacks due to the legacy software stack IndieCommerce 1.0 uses.

If you experience any problems with your site, please file a Critical Outage here: https://www.bookweb.org/indiecommerce-report-critical-outage

]]> 2026-03-20T12:37:00+00:00 IndieCommerce Status <![CDATA[Bot Activity Continues on IC 2.0]]> https://status.indiecommerce.com/incident/268/ We are continuing to experience unprecedented levels of bot activity. The botnet currently attacking us has rapidly adapted to our attempts to block or slow it, but we are continuing our efforts to combat it and are monitoring site health closely. If you experience any problems with your site, please file a Critical Outage here: https://www.bookweb.org/indiecommerce-report-critical-outage

]]> 2026-03-20T12:35:00+00:00 IndieCommerce Status <![CDATA[Performance Issues Due to Bot Activity]]> https://status.indiecommerce.com/incident/267/ We are currently experiencing extremely high volumes of distributed bot activity. We are working diligently to mitigate this activity and have engaged out service provider for additional support, but you may experience performance issues or occasional timeouts as we continue our work. If your site becomes inaccessible please file a critical outage.

]]> 2026-03-19T12:13:00+00:00 IndieCommerce Status <![CDATA[Performance Issues Due to Bot Activity]]> https://status.indiecommerce.com/incident/266/ We are currently experiencing extremely high volumes of distributed bot activity. We are working diligently to mitigate this activity, but you may experience performance issues or occasional timeouts as we continue our work. If your site becomes inaccessible please file a critical outage.

]]> 2026-03-19T12:11:00+00:00 IndieCommerce Status <![CDATA[IndieCommerce 1.0 Severe Bot Attack]]> https://status.indiecommerce.com/incident/265/ The bot attack has been mitigated. It was unusually difficult to stop, 2 or fewer requests were coming from any location, and it adapted its behavior to evade our blocks as we put them in place. We will continue to monitor the platform for issues.

]]> 2026-02-14T17:46:00+00:00 IndieCommerce Status <![CDATA[IndieCommerce 1.0 Severe Bot Attack]]> https://status.indiecommerce.com/incident/264/ We are currently experiencing an extremely distributed bot attack that is overloading our servers. We are working to mitigate the attack, and will update this page with more information as it is available.

]]> 2026-02-14T14:43:00+00:00 IndieCommerce Status <![CDATA[IndieCommerce 2.0 checkout issue resolved]]> https://status.indiecommerce.com/incident/263/ The checkout issue on IndieCommerce 2.0 has been resolved. It was resolved around 9:30am ET.

]]> 2026-02-05T15:26:00+00:00 IndieCommerce Status <![CDATA[IndieCommerce 2.0 - Checkout issues]]> https://status.indiecommerce.com/incident/262/ We are aware that IndieCommerce 2.0 sites are currently experiencing checkout issues. We have identified the cause and are actively working on a solution. This page will be updated as soon as the issue has been resolved.

]]> 2026-02-05T13:20:00+00:00 IndieCommerce Status <![CDATA[IndieCommerce 1.0 back online]]> https://status.indiecommerce.com/incident/261/ IndieCommerce 1.0 is back online. We are continuing to investigate and monitor for issues.

]]> 2025-11-25T22:07:00+00:00 IndieCommerce Status <![CDATA[IndieCommerce 1.0 offline]]> https://status.indiecommerce.com/incident/260/ We are investigating an outage on IndieCommerce 1.0

]]> 2025-11-25T22:00:00+00:00 IndieCommerce Status <![CDATA[IndieCommerce 1.0 - Rate Limiting Performance Issues Resolved]]> https://status.indiecommerce.com/incident/259/ IndieCommerce 1.0 is now working as expected.

]]> 2025-09-09T13:35:00+00:00 IndieCommerce Status <![CDATA[IndieCommerce 1.0 - Rate Limiting Re-established]]> https://status.indiecommerce.com/incident/258/ We have fixed the rate limiting needed to manage load on our web servers and are currently monitoring performance.

]]> 2025-09-09T12:56:00+00:00 IndieCommerce Status <![CDATA[IndieCommerce 1.0 - Troubleshooting Rate Limiting of Search Engines]]> https://status.indiecommerce.com/incident/257/ After rebooting servers due to routine maintenance, rate limiting of search engines such as Google and Bing stopped being applied, which flooded sites with traffic. We are currently working on putting that rate limiting back in place to restore normal performance.

]]> 2025-09-09T11:30:00+00:00 IndieCommerce Status <![CDATA[Bot traffic contained]]> https://status.indiecommerce.com/incident/256/ The high traffic was contained by restricting bot and crawler access.

]]> 2025-08-22T14:10:00+00:00 IndieCommerce Status <![CDATA[Indiecommerce 2.0 High Traffic]]> https://status.indiecommerce.com/incident/255/ We are investigating unusually high traffic on IndieCommerce 2.0 sites, which is affecting the performance of the sites. We will update this page when we have further information.

]]> 2025-08-22T13:30:00+00:00 IndieCommerce Status <![CDATA[1.0 Performance Restored]]> https://status.indiecommerce.com/incident/254/ We have blocked some IP ranges bringing excessive traffic to 1.0 sites. Service appears to be normal again, but we will continue to monitor.

]]> 2025-08-14T15:50:00+00:00 IndieCommerce Status <![CDATA[Slow Load Times on 1.0]]> https://status.indiecommerce.com/incident/253/ We are investigating slow load times on IndieCommerce 1.0

]]> 2025-08-14T15:37:00+00:00 IndieCommerce Status <![CDATA[IndieCommerce 1.0 Bot Attack Mitigated]]> https://status.indiecommerce.com/incident/252/ We have mitigated the bot attack that was causing very high load on our servers. Functionality has returned to normal, but we will continue to closely monitor the platform for further issues.

]]> 2025-08-07T19:45:00+00:00 IndieCommerce Status <![CDATA[IndieCommerce 1.0 Bot Attack Ongoing]]> https://status.indiecommerce.com/incident/251/ IndieCommerce 1.0 is suffering for a distributed bot attack. We are currently attempting to mitigate this traffic.

]]> 2025-08-07T19:31:00+00:00 IndieCommerce Status <![CDATA[IndieCommerce 1.0 Performance Issues]]> https://status.indiecommerce.com/incident/250/ We are investigating significant performance issues on IndieCommerce 1.0 that are causing timeouts for many users. We will update this page with more information as it becomes avaiable.

]]> 2025-08-07T19:25:00+00:00 IndieCommerce Status <![CDATA[IndieCommerce 2.0 Bot Attack Mitigated]]> https://status.indiecommerce.com/incident/249/ We were able to successfully mitigate the distributed attack on IndieCommerce 2.0, and site performance appears to have returned to normal. Please contact us if your experience differs from this.

]]> 2025-07-02T01:19:00+00:00 IndieCommerce Status <![CDATA[IndieCommerce 1.0 Bot Attack Update]]> https://status.indiecommerce.com/incident/247/ We have effectively blocked the highly distributed bot attack that has affected IndieCommerce 1.0, and it is now functioning normally again. We will continue to monitor the situation throughout the evening.

]]> 2025-07-01T23:00:00+00:00 IndieCommerce Status <![CDATA[Distributed Bot Attack on IndieCommerce 2.0]]> https://status.indiecommerce.com/incident/248/ We are investigating and mitigating a highly distributed bot attack on IndieCommerce 2.0. We will post an update when further information is available.

]]> 2025-07-01T22:30:00+00:00 IndieCommerce Status <![CDATA[Bot Traffic on IndieCommerce 1.0]]> https://status.indiecommerce.com/incident/246/ We are currently investigating and mitigating high levels of bot traffic on IndieCommerce 1.0.

]]> 2025-07-01T22:21:00+00:00 IndieCommerce Status <![CDATA[IndieCommerce 1.0 Issue Cleared]]> https://status.indiecommerce.com/incident/245/ We are clearing the issue with IndieCommerce 1.0, but will continue to monitor the platform.

]]> 2025-07-01T15:48:00+00:00 IndieCommerce Status <![CDATA[IndieCommerce 1.0 Bot Traffic Controlled]]> https://status.indiecommerce.com/incident/244/ We have blocked enough bot traffic that the platform has become stable and performant once again. We will continue to monitor this throughout the day.

]]> 2025-07-01T12:04:00+00:00 IndieCommerce Status <![CDATA[High Traffic on IndieCommerce 1.0 Continued]]> https://status.indiecommerce.com/incident/243/ Bot traffic is continuing to cause a very high load on our system. Unfortunately the traffic is highly distributed and therefore not easy to block. We are working diligently to return the system to normal operations.

]]> 2025-07-01T11:26:00+00:00 IndieCommerce Status <![CDATA[IndieCommerce 1.0 High Traffic Resolved]]> https://status.indiecommerce.com/incident/242/ We have isolated the bad actors and blocked them from the platform. We are continuing to monitor the system for any performance issues.

]]> 2025-07-01T11:08:00+00:00 IndieCommerce Status <![CDATA[High Traffic on IndieCommerce 1.0]]> https://status.indiecommerce.com/incident/241/ We are seeing elevated rates of errors on IndieCommerce 1.0 due to a very high volume of traffic. We are investigating the issue and will update this page with further information as it is available.

]]> 2025-07-01T10:00:00+00:00 IndieCommerce Status <![CDATA[Issues reported resolved]]> https://status.indiecommerce.com/incident/240/ Pantheon is reporting all service issues resolved, Google reports that mitigation has been successful, and we have neither observed nor heard reports of further issues from member stores in a couple of hours. Marking all clear.

]]> 2025-06-12T21:30:00+00:00 IndieCommerce Status <![CDATA[Issues have improved]]> https://status.indiecommerce.com/incident/239/ We have not observed any further issues on sites in about an hour. Google reports the issue mitigated on their end, but both Google and Pantheon are not providing an all clear yet. Until they do, we will keep this open and watch for updates.

]]> 2025-06-12T20:55:00+00:00 IndieCommerce Status <![CDATA[Issues at Google Cloud remain ongoing]]> https://status.indiecommerce.com/incident/238/ Google is reporting that issues continue. We are continuing to see alerts from our automated system indicating intermittent issues on sites, as well as receiving some reports from stores. Google reports progress but not an ETA for full recovery yet.

]]> 2025-06-12T19:50:00+00:00 IndieCommerce Status <![CDATA[IndieCommerce 1.0 and 2.0: Possible intermittent performance issues]]> https://status.indiecommerce.com/incident/237/ The upstream provider in question appears to be Google Cloud. Google Cloud is reporting "impact due to Identity and Access Management Service Issue".

While we do not host IndieCommerce 1.0 on Pantheon, we do host some components of 1.0 on Google Cloud, so we are extending this notice to cover IndieCommerce 1.0 as well. It is possible that pages on your IndieCommerce site could be slow to load or could time out.

https://status.cloud.google.com/

]]> 2025-06-12T19:22:00+00:00 IndieCommerce Status <![CDATA[IndieCommerce 2.0: service issues causing slow or unavailable sites]]> https://status.indiecommerce.com/incident/236/ The hosting provider for IndieCommerce 2.0, Pantheon, is reporting issues "originating from an upstream service provider, which is causing intermittent performance issues across some components."

We have had some reports from 2.0 sites as well that their sites have been slow or intermittently unavailable. We are monitoring the issue. Pantheon is also providing updates on their dashboard:

https://status.pantheon.io/

]]> 2025-06-12T19:00:00+00:00 IndieCommerce Status <![CDATA[IndieCommerce 1.0 is back online]]> https://status.indiecommerce.com/incident/235/ IndieCommerce 1.0 is back online. The issue was caused by a network failure connecting to the shared filesystem.

]]> 2025-06-03T14:50:00+00:00 IndieCommerce Status <![CDATA[IndieCommerce 1.0 unavailable]]> https://status.indiecommerce.com/incident/234/ IndieCommerce 1.0 is currently offline. We have identified the issue and are working on a resolution now.

]]> 2025-06-03T14:34:00+00:00 IndieCommerce Status <![CDATA[IndieCommerce 1.0 Errors Identified & Resolved]]> https://status.indiecommerce.com/incident/233/ We identified that Bing was crawling sites at an unreasonably high rate, causing it to use excessive resources. We have temporarily blocked Bing from crawling IndieCommerce 1.0 sites, and will re-examine rate limiting its bots in the morning.

]]> 2025-05-19T23:10:00+00:00 IndieCommerce Status <![CDATA[We are investigating elevated error rates on IndieCommerce 1.0]]> https://status.indiecommerce.com/incident/232/ We are seeing elevated rates of errors on IndieCommerce 1.0 and are investigating the issue. We will update this page with further information as it is available.

]]> 2025-05-19T22:54:00+00:00 IndieCommerce Status <![CDATA[IndieCommerce 1.0 Stability Issue Resolved]]> https://status.indiecommerce.com/incident/231/ Due to a very high level of traffic from AI bots, we were forced to reboot our web cluster. We blocked the offending bots, and the problem appears to be resolved, though we will monitor for further issues.

]]> 2025-05-11T16:44:00+00:00 IndieCommerce Status <![CDATA[IndieCommerce 1.0 Potential Issues]]> https://status.indiecommerce.com/incident/230/ We are investigating reported issues with IndieCommerce 1.0 at this time, and will update this page with more information as it becomes available.

]]> 2025-05-11T16:00:00+00:00 IndieCommerce Status <![CDATA[IndieCommerce 1.0 Back Online]]> https://status.indiecommerce.com/incident/229/ IndieCommerce 1.0 is back online after a successful database reboot. We are continuing to monitor the situation.

]]> 2025-04-07T18:41:00+00:00 IndieCommerce Status <![CDATA[IndieCommerce 1.0 Database Issue]]> https://status.indiecommerce.com/incident/228/ IndieCommerce 1.0 is currently down due to an issue with the database. We are working on it now.

]]> 2025-04-07T18:33:00+00:00 IndieCommerce Status <![CDATA[IndieCommerce Bot Attack Mitigated]]> https://status.indiecommerce.com/incident/227/ We have successfully blocked a large portion of the bots that have been scraping the IndieCommerce 1.0 site today, and the system has been functioning normally for about an hour. Please write in if you experience any performance issues.

]]> 2025-02-10T18:00:00+00:00 IndieCommerce Status <![CDATA[IndieCommerce 1.0 performance impacted by bot activity]]> https://status.indiecommerce.com/incident/226/ We are currently experiencing performance issues with IndieCommerce 1.0 due to a highly distributed attack by automated bots. We are working hard to control this traffic, and will update this page as circumstances change.

]]> 2025-02-10T14:00:00+00:00 IndieCommerce Status <![CDATA[Still monitoring Pantheon issues]]> https://status.indiecommerce.com/incident/225/ Pantheon is continuing to report workflow issues, and we are continuing to monitor the situation. We are not aware of any IndieCommerce 2.0 sites that are offline or otherwise affected at this time.

]]> 2024-12-16T18:47:00+00:00 IndieCommerce Status <![CDATA[Hosting issues at Pantheon affecting 2.0 sites]]> https://status.indiecommerce.com/incident/224/ Pantheon, our hosting provider for IndieCommerce 2.0, is reporting infrastructure issues. These issues could cause 2.0 sites to be slow or unresponsive. Most 2.0 sites are up and running, but we have had a few reports of outages. We are in communication with Pantheon as they work to mitigate the issue and will continue to monitor and provide updates here.

More info is on their status page: https://status.pantheon.io/

]]> 2024-12-16T14:29:00+00:00 IndieCommerce Status <![CDATA[Credit Card Transactions are Working Again]]> https://status.indiecommerce.com/incident/223/ Authorize.net reports that they have successfully mitigated the issue they reported earlier. On our end, we can confirm that credit card transactions appear to be working normally again on IndieCommerce 1.0 sites. We will continue to monitor the situation.

https://status.authorize.net/

]]> 2024-09-23T15:37:00+00:00 IndieCommerce Status <![CDATA[Credit Card Processing Issue Acknowledged by Authorize.net]]> https://status.indiecommerce.com/incident/222/ The Authorize.net payment gateway that is used by IC 1.0 stores to process credit card orders is experiencing a service disruption. They are in the initial stages of investigating. We will provide additional updates as they make them available.

For more information, see their status page: https://status.authorize.net/

We will continue to investigate from our end to see if we can identify a workaround.

]]> 2024-09-23T14:40:00+00:00 IndieCommerce Status <![CDATA[IndieCommerce 1.0 Credit Card Processing Issue]]> https://status.indiecommerce.com/incident/221/ We are urgently investigating issues with processing credit cards on IndieCommerce 1.0

]]> 2024-09-23T11:45:00+00:00 IndieCommerce Status <![CDATA[IndieCommerce 1.0 Performance Issues Resolved]]> https://status.indiecommerce.com/incident/220/ We have stopped the attack by disallowing versions of Chrome over 2 years old from browsing the platform. We will continue to closely monitor the platform to ensure that this resolves the issue.

]]> 2024-09-17T16:43:00+00:00 IndieCommerce Status <![CDATA[Performance Issues on IndieCommerce 1.0 due to bot attack]]> https://status.indiecommerce.com/incident/219/ We are attempting to block a very distributed bot attack on IndieCommerce 1.0 at this time.

]]> 2024-09-17T15:21:00+00:00 IndieCommerce Status <![CDATA[IndieCommerce 1.0 Operational]]> https://status.indiecommerce.com/incident/218/ We have blocked the majority of the bot traffic from the recent attack. We will continue to monitor sites, and are looking into ways to respond more quickly and effectively to this sort of attack.

]]> 2024-07-17T17:20:51+00:00 IndieCommerce Status <![CDATA[IndieCommerce Slow loading times/Error messages]]> https://status.indiecommerce.com/incident/217/ We have identified and blocked an influx of bots that were seriously affecting site performance. We are continuing our efforts to block these bots and expect platform performance to continue to improve. We are also monitoring sites closely.

]]> 2024-07-17T16:54:35+00:00 IndieCommerce Status <![CDATA[Slow loading pages/Error messages on IndieCommerce 1.0]]> https://status.indiecommerce.com/incident/216/ We are investigating slow loading times and error messages on the IndieCommerce 1.0 platform

]]> 2024-07-17T16:32:53+00:00 IndieCommerce Status <![CDATA[Site Availability on 1.0 Update]]> https://status.indiecommerce.com/incident/215/ We identified a problem on our firewall that was blocking some users from accessing sites, and believe we have resolved that problem. We are continuing to monitor the platform closely.

]]> 2024-07-15T17:40:33+00:00 IndieCommerce Status <![CDATA[Investigating site availability issues on IndieCommerce 1.0]]> https://status.indiecommerce.com/incident/214/ We are investigating issues with some sites loading slowly or not at all, and will update this page when we have more information.

]]> 2024-07-15T16:30:00+00:00 IndieCommerce Status <![CDATA[Elevated Error Rates Fix Implemented]]> https://status.indiecommerce.com/incident/212/ We have made several configuration changes to mitigate this issue. Please contact us if you experience Internal Server Errors.

]]> 2024-07-09T15:53:32+00:00 IndieCommerce Status <![CDATA[Elevated Error Rates on IndieCommerce 1.0]]> https://status.indiecommerce.com/incident/211/ We are investigating Internal Server Errors on IndieCommerce 1.0. We will post further updates as more information becomes available.

]]> 2024-07-09T13:00:00+00:00 IndieCommerce Status <![CDATA[Elevated error rates for IndieCommerce 1.0 resolved]]> https://status.indiecommerce.com/incident/210/ We experienced a surge of bot traffic, which temporarily affected service. The issue is resolved and we are continuing to monitor.

]]> 2024-06-24T21:17:00+00:00 IndieCommerce Status <![CDATA[Elevated error rates on IndieCommerce 1.0]]> https://status.indiecommerce.com/incident/209/ We are seeing elevated rates of errors on IndieCommerce 1.0 and are investigating the issue. We will update this page with further information as it is available.

]]> 2024-06-24T20:30:00+00:00 IndieCommerce Status <![CDATA[Possible issues on IndieCommerce 2.0 Sites]]> https://status.indiecommerce.com/incident/207/ Our hosting provider has resolved their issue. Please report any problems you experience with your 2.0 site as normal.

]]> 2024-06-20T20:24:00+00:00 IndieCommerce Status <![CDATA[Possible issues on IndieCommerce 2.0 Sites]]> https://status.indiecommerce.com/incident/206/ We are monitoring issues at our hosting provider that are currently affecting some IndieCommerce 2.0 sites. Affected sites may display intermittent 502 errors or timeouts.

]]> 2024-06-20T18:10:00+00:00 IndieCommerce Status <![CDATA[Google Unblocked]]> https://status.indiecommerce.com/incident/205/ We have unblocked Google and are closely monitoring platform performance.

]]> 2024-06-10T15:44:09+00:00 IndieCommerce Status <![CDATA[Aggressive Crawling by Google Bot]]> https://status.indiecommerce.com/incident/204/ We have temporarily blocked Google from crawling the system from some IP addresses while we evaluate the best way to limit their impact on the platform.

]]> 2024-06-07T21:57:07+00:00 IndieCommerce Status <![CDATA[Aggressive Crawling by Google Slowing Site Performance]]> https://status.indiecommerce.com/incident/203/ Google is aggressively crawling IndieCommerce 1.0 sites, affecting performance for users. We are currently investigating a fix for this behavior.

]]> 2024-06-07T21:46:12+00:00 IndieCommerce Status <![CDATA[IndieCommerce 2.0 maintenance today]]> https://status.indiecommerce.com/incident/202/ Today we will be performing a brief maintenance for IndieCommerce 2.0 to fix bugs and improve the robustness of the system. Stores may notice a maintenance page during this time.

]]> 2024-05-13T15:03:14+00:00 IndieCommerce Status <![CDATA[Brief Maintenance for IndieCommerce 2.0]]> https://status.indiecommerce.com/incident/201/ Today we will be performing a brief maintenance for IndieCommerce 2.0 to improve the robustness of the system. Stores may notice a maintenance page during this time.

]]> 2024-04-30T13:45:55+00:00 IndieCommerce Status <![CDATA[IndieCommerce 1.0 & 2.0 FTP Server Replacement]]> https://status.indiecommerce.com/incident/200/ On Tuesday, 4/16 at 9am ET, our new FTP server will be going live. This change will allow the FTP server to be supported for years to come. This change will affect those who upload inventory from their POS systems, or who are actively editing custom themes. Stores that upload inventory via Above the Treeline are not affected by this change.

If you upload Local Store Inventory (LSI) via FTP from your POS, please review the following:

  • Booklog: IndieCommerce will reach out to you with instructions on how to reset your password

  • IBID, Wordstock, Anthology, Basil, iMRCHNT: your POS vendors will be changing the password on your behalf. Please note that there may be a delay in LSI delivery, as the POS vendors have to reset quite a few passwords in a short period of time.

If you are editing your theme via FTP, please reach out to us at staff@bookweb.org for assistance in resetting your password.

]]> 2024-04-11T19:51:48+00:00 IndieCommerce Status <![CDATA[IndieLite and IndieCommerce 1.0 Monthly Maintenance]]> https://status.indiecommerce.com/incident/199/ On Tuesday 4/16 we will be completing monthly maintenance for IndieLite and IndieCommerce 1.0. The maintenance will begin at 7am Eastern, and run through 8am Eastern. During that time there may be brief site outages as servers are rebooted. We apologize for any inconvenience.

]]> 2024-04-11T18:59:41+00:00 IndieCommerce Status <![CDATA[IndieCommerce 1.0 Update - service restored]]> https://status.indiecommerce.com/incident/198/ We have blocked a highly distributed bot that was using significant resources on the IndieCommerce 1.0 platform. At this time, performance appears to have returned to normal, but we will continue to monitor the platform and site performance.

]]> 2024-03-28T15:24:00+00:00 IndieCommerce Status <![CDATA[IndieCommerce 1.0 Platform Issues]]> https://status.indiecommerce.com/incident/197/ We have upgraded the ongoing issues to a major outage, and are continuing to concentrate all our resources on troubleshooting the matter. We will post more updates as information becomes available.

]]> 2024-03-28T14:26:00+00:00 IndieCommerce Status <![CDATA[IndieCommerce 1.0 Emergency Maintenance]]> https://status.indiecommerce.com/incident/196/ We are performing emergency maintenance to attempt to resolve the issues with the 1.0 platform. Sites may be unavailable temporarily while we implement changes.

]]> 2024-03-28T13:10:00+00:00 IndieCommerce Status <![CDATA[IndieCommerce 1.0 Performance Issues]]> https://status.indiecommerce.com/incident/195/ We are continuing to investigate these issues, and will post further updates to this page.

]]> 2024-03-28T12:13:25+00:00 IndieCommerce Status <![CDATA[IndieCommerce 1.0 Performance Issues]]> https://status.indiecommerce.com/incident/194/ We are currently investigating performance issues on IndieCommerce 1.0. These issues include an elevated rate of Internal Server Errors, and generally slow performance.

]]> 2024-03-28T11:27:00+00:00 IndieCommerce Status <![CDATA[IndieLite SSL Certificate Renewal]]> https://status.indiecommerce.com/incident/192/ On Wednesday, 3/27 at 7:30am we will be installing an updated SSL certificate for IndieLite sites. We do not anticipate any downtime for this maintenance.

]]> 2024-03-22T16:35:11+00:00 IndieCommerce Status <![CDATA[IndieCommerce 1.0 and IndieLite Maintenance]]> https://status.indiecommerce.com/incident/191/ On Tuesday 3/12 from approximately 7:00am - 8:00am EST, we will be performing system maintenance. While we perform the maintenance, there may be brief moments of service interruption and intermittent access to your IndieLite site.

We apologize for any inconvenience and thank you for understanding.

]]> 2024-03-07T20:49:57+00:00 IndieCommerce Status <![CDATA[IndieLite Maintenance 2/27/24]]> https://status.indiecommerce.com/incident/190/ We will be applying important security updates on IndieLite from 7:00am to 8:00am EST on Tuesday, 2/27/24. During this time, there will be brief periods of downtime.

]]> 2024-02-23T18:32:05+00:00 IndieCommerce Status <![CDATA[IndieCommerce 1.0 Maintenance]]> https://status.indiecommerce.com/incident/189/ We will be applying security updates to IndieCommerce 1.0 on Wednesday 2/28 from 6:30am to 8:00am EST. During this time, there will be brief periods of downtime.

]]> 2024-02-22T17:08:18+00:00 IndieCommerce Status <![CDATA[IndieCommerce 2.0 500 Errors Resolved]]> https://status.indiecommerce.com/incident/188/ This incident has been resolved. We appreciate your patience and understanding!

]]> 2024-02-21T21:10:00+00:00 IndieCommerce Status <![CDATA[IndieCommerce 2.0 500 Errors]]> https://status.indiecommerce.com/incident/187/ Our hosting provider has detected an elevated rate of 500 errors on IndieCommerce 2.0 web sites. The issue is being investigated.

]]> 2024-02-21T15:19:00+00:00 IndieCommerce Status <![CDATA[IndieCommerce 1.0 Monitoring For Further Errors]]> https://status.indiecommerce.com/incident/186/ We are monitoring for further errors at this time.

]]> 2024-02-20T22:56:07+00:00 IndieCommerce Status <![CDATA[IndieCommerce 1.0 Error Messages when logged in]]> https://status.indiecommerce.com/incident/185/ We are investigating reports of error messages when operating as an authenticated user.

]]> 2024-02-20T21:50:12+00:00 IndieCommerce Status <![CDATA[IndieCommerce 1.0 Update - Performance Issue Resolved]]> https://status.indiecommerce.com/incident/184/ We have added web servers, as well as rebooting and verifying settings on additional infrastructure. At this time, performance has returned to normal.

]]> 2024-02-16T22:36:30+00:00 IndieCommerce Status <![CDATA[IndieCommerce 1.0 Update]]> https://status.indiecommerce.com/incident/183/ We are continuing to investigate the root cause of increased load on the web server cluster. We are also bringing additional resources online to attempt to alleviate the current performance issues.

]]> 2024-02-16T21:36:34+00:00 IndieCommerce Status <![CDATA[Major IndieCommerce 1.0 Outage]]> https://status.indiecommerce.com/incident/182/ We are investigating the cause of low page performance on all IndieCommerce 1.0 sites, making pages inaccessible.

]]> 2024-02-16T20:41:25+00:00 IndieCommerce Status <![CDATA[IndieCommerce 1.0 Performance Issues]]> https://status.indiecommerce.com/incident/181/ We are experiencing severe performance issues on IndieCommerce 1.0 and are investigating the cause of them. We will post more information as it becomes available.

]]> 2024-02-16T20:04:14+00:00 IndieCommerce Status <![CDATA[Authorize.net Payment Processing Issues]]> https://status.indiecommerce.com/incident/180/ Some IndieCommerce users have reported issues processing payments on Authorize.net. The message they are seeing is "This transaction cannot be accepted at this time due to system maintenance. Please try again later."

This corresponds to a known Authorize.net error message (code 901). We suspect this is due to an issue on Authorize.net's end but have not yet been able to confirm. Authorize.net's status page does not report anything related at this time; however, they are not always quick to update their status page. It can be seen here: https://status.authorize.net/

We are continuing to monitor this issue.

]]> 2024-02-16T17:20:00+00:00 IndieCommerce Status <![CDATA[IndieCommerce 1.0: Important Maintenance]]> https://status.indiecommerce.com/incident/179/ Important maintenance to the caching infrastructure to improve site performance and functionality. While we perform the maintenance, there may be brief moments of service interruption and intermittent access to your IndieCommerce site. We apologize for any inconvenience and thank you for understanding.

]]> 2024-01-31T22:03:19+00:00 IndieCommerce Status <![CDATA[IndieCommerce 1.0 Internal Server Errors]]> https://status.indiecommerce.com/incident/178/ We believe we have resolved the Internal Server Error issues by restarting a critical service.

]]> 2024-01-25T20:49:00+00:00 IndieCommerce Status <![CDATA[Back online]]> https://status.indiecommerce.com/incident/177/ IC 1.0 is back online. We are still investigating reports of server errors.

]]> 2024-01-25T18:52:00+00:00 IndieCommerce Status <![CDATA[IndieCommerce 1.0 is down]]> https://status.indiecommerce.com/incident/176/ IndieCommerce 1.0 is currently down. We are investigating

]]> 2024-01-25T18:49:00+00:00 IndieCommerce Status <![CDATA[IndieCommerce 1.0 Internal Server Errors]]> https://status.indiecommerce.com/incident/175/ We are currently experiencing elevated rates of Internal Server Errors, and are investigating the cause of the errors.

]]> 2024-01-25T17:26:00+00:00 IndieCommerce Status <![CDATA[Performance Issues Resolved]]> https://status.indiecommerce.com/incident/174/ After internal testing and reaching out to several stores, we believe we have resolved an important performance issue to help the platform run smoothly.

]]> 2023-12-18T21:48:33+00:00 IndieCommerce Status <![CDATA[Configuration Change to Improve Performance]]> https://status.indiecommerce.com/incident/173/ We have implemented a configuration change in an effort to improve performance. It seems to be helping at this time. We will continue to monitor, and will continue to optimize performance.

]]> 2023-12-18T21:00:08+00:00 IndieCommerce Status <![CDATA[IndieCommerce 1.0 Holiday Traffic]]> https://status.indiecommerce.com/incident/172/ The IndieCommerce platform is experiencing unusually high levels of traffic right now. Pages are being served slowly to customers, but we are not seeing any outages at this time. We are investigating ways to improve performance.

]]> 2023-12-18T20:18:00+00:00 IndieCommerce Status <![CDATA[IndieCommerce 1.0 Holiday Traffic Update]]> https://status.indiecommerce.com/incident/171/ The IndieCommerce platform is experiencing unusually high levels of traffic right now. Pages are being served slowly to customers, but we are not seeing any outages at this time.

]]> 2023-12-14T21:23:43+00:00 IndieCommerce Status <![CDATA[IndieCommerce 1.0 back on line]]> https://status.indiecommerce.com/incident/170/ IndieCommerce 1.0 back on line

]]> 2023-10-01T20:51:00+00:00 IndieCommerce Status <![CDATA[IndieCommerce 1.0 back on line]]> https://status.indiecommerce.com/incident/169/ The connection to a storage volume on the primary database server failed. This problem has been resolved, and sites are operational again.

]]> 2023-10-01T18:04:56+00:00 IndieCommerce Status <![CDATA[Issue identified on IndieCommerce 1.0 outage]]> https://status.indiecommerce.com/incident/168/ We have identified a database server that has become unresponsive, and are currently troubleshooting the issue. This page will be updated as we collect more information.

]]> 2023-10-01T17:04:29+00:00 IndieCommerce Status <![CDATA[Investigating outage on IndieCommerce 1.0]]> https://status.indiecommerce.com/incident/167/ We are investigating an outage on IndieCommerce 1.0 that appears to be caused by database issues.

]]> 2023-10-01T16:00:00+00:00 IndieCommerce Status <![CDATA[IndieCommerce 2.0 Sites are Back]]> https://status.indiecommerce.com/incident/166/ IndieCommerce 2.0 sites are now back online as the issues at Pantheon have been resolved.

]]> 2023-09-14T18:50:00+00:00 IndieCommerce Status <![CDATA[IndieCommerce 2.0 Sites Down Due to Upstream Issue]]> https://status.indiecommerce.com/incident/165/ IndieCommerce 2.0 sites are currently offline due to an outage at our service provider, Pantheon. We are monitoring the outage and their progress at their status page: https://status.pantheon.io/

IndieCommerce 1.0 and IndieLite are not affected.

]]> 2023-09-14T17:00:00+00:00 IndieCommerce Status <![CDATA[IndieCommerce 2.0 Maintenance]]> https://status.indiecommerce.com/incident/164/ IndieCommerce 2.0 sites may be offline for a release from 7-8am Eastern Time on Thursday, July 20. Most sites will only be down for a few minutes during this window.

]]> 2023-07-19T20:36:45+00:00 IndieCommerce Status <![CDATA[IC 1.0 Performance Back to Normal]]> https://status.indiecommerce.com/incident/163/ We have improved performance on IndieCommerce 1.0 by blocking some bots. We are continuing to monitor the situation.

]]> 2023-07-11T20:20:00+00:00 IndieCommerce Status <![CDATA[Performance issues on IC 1.0]]> https://status.indiecommerce.com/incident/162/ We are looking into intermittent performance issues on IndieCommerce 1.0.

]]> 2023-07-11T20:04:00+00:00 IndieCommerce Status <![CDATA[Distributed bot attack halted]]> https://status.indiecommerce.com/incident/161/ The performance issues on IndieCommerce 1.0 were caused by a very large, very distributed bot attack. Because the bot attack used a very large number of IP addresses, it was difficult to identify and distinguish from ordinary traffic. The attack has now been halted and performance on sites is back to normal.

]]> 2023-06-02T19:20:00+00:00 IndieCommerce Status <![CDATA[Performance issues on IC 1.0]]> https://status.indiecommerce.com/incident/160/ We are investigating slow page load times on IndieCommerce 1.0. IndieLite and IndieCommerce 2.0 are not affected.

]]> 2023-06-02T15:57:00+00:00 IndieCommerce Status <![CDATA[Email Alerts - FALSE ALARM]]> https://status.indiecommerce.com/incident/159/ Due to an issue with our monitoring system overnight, a number of emails pertaining to old alerts went out overnight. Please disregard these emails if you received them. We apologize for the inconvenience.

]]> 2023-02-23T12:00:00+00:00 IndieCommerce Status <![CDATA[Network issues resolved - monitoring]]> https://status.indiecommerce.com/incident/158/ We are monitoring closely to ensure that all issues have been resolved.

]]> 2023-02-03T16:13:00+00:00 IndieCommerce Status <![CDATA[Network issues ongoing on IndieCommerce 1.0]]> https://status.indiecommerce.com/incident/157/ Network issues appear to be ongoing. We are investigating.

]]> 2023-02-03T15:11:00+00:00 IndieCommerce Status <![CDATA[Networking issues resolved for IndieCommerce 1.0]]> https://status.indiecommerce.com/incident/156/ The network issues have been resolved and the platform has returned to normal operation.

]]> 2023-02-03T14:41:42+00:00 IndieCommerce Status <![CDATA[Networking Problems on IndieCommerce 1.0]]> https://status.indiecommerce.com/incident/155/ We are investigating network issues on IndieCommerce 1.0, and will update this page when we have additional information.

]]> 2023-02-03T14:00:00+00:00 IndieCommerce Status <![CDATA[Networking issues resolved]]> https://status.indiecommerce.com/incident/154/ Networking issues affecting IndieCommerce 1.0 sites have been resolved. We will continue to monitor the situation.

]]> 2023-01-31T14:33:00+00:00 IndieCommerce Status <![CDATA[Some IndieCommerce 1.0 Site Unavailable - Update]]> https://status.indiecommerce.com/incident/153/ Our primary service provider appears to be experiencing network issues. We are continuing to investigate.

]]> 2023-01-31T13:51:59+00:00 IndieCommerce Status <![CDATA[Some IndieCommerce 1.0 Site Unavailable]]> https://status.indiecommerce.com/incident/152/ We are investigating some sites in IndieCommerce 1.0 not loading. We will update this page with further information as it becomes available.

]]> 2023-01-31T13:20:00+00:00 IndieCommerce Status <![CDATA[Book Data Outage on IndieCommerce 1.0]]> https://status.indiecommerce.com/incident/151/ Overnight we suffered an outage of the Book Data System. This caused sites to lose access to search, book browsing, and checkout. We investigated and resolved the issue, and are taking steps to improve monitoring of this critical system.

]]> 2023-01-29T07:00:00+00:00 IndieCommerce Status <![CDATA[LSI Processing Interrupted]]> https://status.indiecommerce.com/incident/149/ LSI Processing was interrupted from approximately 2:00a on 1/22 to 8:30a on 1/23. The issue has been resolved.

]]> 2023-01-22T07:00:00+00:00 IndieCommerce Status <![CDATA[Bulk Order Processing feature problem]]> https://status.indiecommerce.com/incident/148/ We have resolved issues with Bulk Order Processing. Please contact us at staff@bookweb.org if you have any problems with this feature.

]]> 2022-12-01T20:27:19+00:00 IndieCommerce Status <![CDATA[Bulk Order Processing feature problem]]> https://status.indiecommerce.com/incident/147/ We are currently investigating errors when using the Bulk Order Processing feature. We will update this page as we have more information available.

]]> 2022-12-01T19:30:00+00:00 IndieCommerce Status <![CDATA[Email Issue for IndieCommerce and IndieLite - Resolved]]> https://status.indiecommerce.com/incident/146/ We have resolved all email issue and will continue to monitor.

]]> 2022-09-29T13:24:06+00:00 IndieCommerce Status <![CDATA[Email Issue for IndieCommerce and IndieLite - Limited to IC 2.0]]> https://status.indiecommerce.com/incident/145/ Issues with email are limited to IC 2.0 sites. We are continuing to investigate the matter.

]]> 2022-09-29T12:42:00+00:00 IndieCommerce Status <![CDATA[Email Issue for IndieCommerce and IndieLite]]> https://status.indiecommerce.com/incident/144/ We are currently experiencing an issue sending emails from our platform, and are investigating the matter.

]]> 2022-09-29T12:27:00+00:00 IndieCommerce Status <![CDATA[June Monthly Maintenance - 6/14 7:00 am Eastern]]> https://status.indiecommerce.com/incident/143/ On Tuesday 6/14 from approximately 7:00 am - 8:00 am EST, we will be performing our monthly maintenance. While we perform the maintenance, there may be brief moments of service interruption and intermittent access to your IndieCommerce site. We apologize for any inconvenience and thank you for understanding.

]]> 2022-06-08T19:41:40+00:00 IndieCommerce Status <![CDATA[IndieCommerce site loading normally]]> https://status.indiecommerce.com/incident/142/ Site are loading normally again.

]]> 2022-05-17T19:05:00+00:00 IndieCommerce Status <![CDATA[Investigating reports of sites not loading.]]> https://status.indiecommerce.com/incident/141/ We are currently investigating reports that some sites are not loading, and will update this page when we have more information.

]]> 2022-05-17T18:58:00+00:00 IndieCommerce Status <![CDATA[Book Data Outage Resolved]]> https://status.indiecommerce.com/incident/140/ We experienced a database issue on one of our book data servers which temporarily prevented books from appearing on IndieCommerce and IndieLite sites. This issue has been resolved and we continue to monitor the situation.

]]> 2022-05-14T19:29:00+00:00 IndieCommerce Status <![CDATA[Investigating platform issues]]> https://status.indiecommerce.com/incident/139/ We are investigating reports of platform issues.

]]> 2022-05-14T19:18:59+00:00 IndieCommerce Status <![CDATA[Tuesday 4/26 7:00am Maintenance]]> https://status.indiecommerce.com/incident/138/ On Tuesday 4/26 from approximately 7:00 am - 7:30 am EST, we will be performing site maintenance. While we perform the maintenance, we do not anticipate any downtime.

However, if there are any inconveniences, we apologize and thank you for understanding.

]]> 2022-04-21T17:14:04+00:00 IndieCommerce Status <![CDATA[Thursday 4/21 7:00am EST Maintenance]]> https://status.indiecommerce.com/incident/137/ On Thursday 4/21 from approximately 7:00 am - 8:00 am EST, we will be performing site maintenance. While we perform the maintenance, there may be brief moments of service interruption and intermittent access to your IndieCommerce site. We apologize for any inconvenience and thank you for understanding.

]]> 2022-04-19T18:51:04+00:00 IndieCommerce Status <![CDATA[Tuesday 4/19 Firewall Maintenance]]> https://status.indiecommerce.com/incident/136/ On Tuesday, 4/19/2022, we will be making important changes to our firewall. These changes will more tightly control traffic within the IndieCommerce platform. The goal of this change is to increase security. The maintenance will begin at 7:00 am Eastern, and continue for approximately 1 hour. While no disruptions are expected, it is possible that there will be brief moments of downtime.

]]> 2022-04-14T17:58:58+00:00 IndieCommerce Status <![CDATA[Scheduled Maintenance 4/12 7 am - 8 am EST]]> https://status.indiecommerce.com/incident/135/ On Tuesday 4/12 from approximately 7:00 am - 8:00 am EST, we will be performing our monthly maintenance. While we perform the maintenance, there may be brief moments of service interruption and intermittent access to your IndieCommerce site.

We apologize for any inconvenience and thank you for understanding.

]]> 2022-04-07T13:34:08+00:00 IndieCommerce Status <![CDATA[Scheduled Maintenance Tuesday 4/5 7 am EST]]> https://status.indiecommerce.com/incident/134/ On Tuesday 4/5 from approximately 7:00 am - 7:30 am EST, we will be performing firewall maintenance. While we perform the maintenance, we do not anticipate any service interruption to your IndieCommerce site.

However, if there are any inconveniences, we apologize and thank you for understanding.

]]> 2022-04-04T13:00:16+00:00 IndieCommerce Status <![CDATA[Tuesday 3/29 - Firewall maintenance]]> https://status.indiecommerce.com/incident/133/ On Tuesday 3/29 from approximately 7:00 am - 7:30 am EST, we will be performing firewall maintenance. While we perform the maintenance, there may be brief moments of service interruption and intermittent access to your IndieCommerce site.

We apologize for any inconvenience and thank you for understanding.

]]> 2022-03-25T18:40:27+00:00 IndieCommerce Status <![CDATA[Intermittent checkout and order processing issues have resolved]]> https://status.indiecommerce.com/incident/132/ After further investigation the intermittent issues appear to have resolved itself without intervention.

]]> 2022-03-11T21:32:35+00:00 IndieCommerce Status <![CDATA[Checkout and Order Management issues on IndieCommerce]]> https://status.indiecommerce.com/incident/131/ We are currently investigating intermittent server errors during checkout when orders are being processed.

]]> 2022-03-11T20:58:00+00:00 IndieCommerce Status <![CDATA[Monthly Maintenance 3/7/2022]]> https://status.indiecommerce.com/incident/130/ We will be undertaking monthly maintenance early due to Snow Days this month.

]]> 2022-03-07T12:02:26+00:00 IndieCommerce Status <![CDATA[Maintenance To Upgrade Drupal 7.87]]> https://status.indiecommerce.com/incident/129/ Drupal core was upgraded to Drupal 7.87. This is a maintenance release, including bug fixes and minor feature improvements.

]]> 2022-01-25T14:59:00+00:00 IndieCommerce Status <![CDATA[Login issues resolved]]> https://status.indiecommerce.com/incident/128/ Login issues have been resolved on all sites.

]]> 2022-01-24T19:04:00+00:00 IndieCommerce Status <![CDATA[Login Issues on IndieCommerce]]> https://status.indiecommerce.com/incident/127/ Some stores are reporting login issues on IndieCommerce. We are in the midst of an update to resolve these issues on all sites and we anticipate completing this task by this afternoon.

]]> 2022-01-24T14:00:00+00:00 IndieCommerce Status <![CDATA[Performance issues mitigated]]> https://status.indiecommerce.com/incident/126/ Performance issues on IndieCommerce have been resolved.

]]> 2022-01-20T17:45:00+00:00 IndieCommerce Status <![CDATA[Performance issues due to flash sale]]> https://status.indiecommerce.com/incident/125/ We are experiencing performance issues on IndieCommerce due to an ongoing flash sale. We are monitoring the traffic and taking steps as possible to mitigate the impact on sites.

]]> 2022-01-20T17:25:00+00:00 IndieCommerce Status <![CDATA[Book Covers are Back]]> https://status.indiecommerce.com/incident/124/ Book cover images are fully back online. The cover images are on Google's CDN and we did not make any configuration changes before or during the incident. We will continue to monitor the situation, with Google's support as necessary.

]]> 2021-11-16T18:12:00+00:00 IndieCommerce Status <![CDATA[Cover Images Missing]]> https://status.indiecommerce.com/incident/123/ We are currently investigating an issue where book cover images may not appear on IndieCommerce and IndieLite sites.

]]> 2021-11-16T17:55:00+00:00 IndieCommerce Status <![CDATA[Scheduled Maintenance Wednesday 11/10 starting 7AM EST]]> https://status.indiecommerce.com/incident/122/ On Wednesday 11/10 from approximately 7:00am - 7:30am EST, we will be performing system maintenance. While we perform the maintenance, there may be brief moments of service interruption and intermittent access to your IndieLite site. We apologize for any inconvenience and thank you for understanding.

]]> 2021-11-09T19:12:36+00:00 IndieCommerce Status <![CDATA[IndieCommerce Outage]]> https://status.indiecommerce.com/incident/121/ IndieCommerce sites were unavailable for 10-15 minutes due to an ongoing issue with webservers. Our team was able to resolve the issue by restarting servers. Configuration changes were made to help prevent recurrence of this issue.

]]> 2021-10-17T14:00:00+00:00 IndieCommerce Status <![CDATA[IndieCommerce Outage Overnight]]> https://status.indiecommerce.com/incident/120/ An issue with our webservers caused an outage overnight. The issue was resolved by our team by restarting servers.

]]> 2021-10-16T09:45:00+00:00 IndieCommerce Status <![CDATA[Brief Performance issues on IndieCommerce]]> https://status.indiecommerce.com/incident/119/ A brief performance issue was noticed by our team on IndieCommerce. The issue was remediated and impacts were likely unnoticed by end users; however, some slowness might have been observed.

]]> 2021-10-15T19:18:00+00:00 IndieCommerce Status <![CDATA[IndieCommerce Outage Resolved]]> https://status.indiecommerce.com/incident/118/ The IndieCommerce outage has been resolved. Our hosting provider, Rackspace, rebooted a critical server in our infrastructure. While this server was offline, connections to sites were very slow or unavailable. Once the server finished maintenance normal service was able to resume.

]]> 2021-09-20T14:32:00+00:00 IndieCommerce Status <![CDATA[Outage on IndieCommerce]]> https://status.indiecommerce.com/incident/117/ We are investigating an outage affecting IndieCommerce.

]]> 2021-09-20T14:14:00+00:00 IndieCommerce Status <![CDATA[IndieCommerce - update on files and styling elements]]> https://status.indiecommerce.com/incident/116/ All files have been restored from backup, so missing images will reappear on your site. Some lingering styling issues will be resolved tomorrow morning during a maintenance window. If you are still experiencing problems with your site, please contact staff@bookweb.org

]]> 2021-09-14T20:00:22+00:00 IndieCommerce Status <![CDATA[IndieCommerce - update on files and styling elements]]> https://status.indiecommerce.com/incident/115/ During monthly maintenance a process was inadvertently started that removed some files, specifically those modified in the past 4 weeks. We are currently restoring files from a backup. This process will take approximately 2 hours, after which time if you still see issue on your website, please contact staff@bookweb.org.

]]> 2021-09-14T16:04:53+00:00 IndieCommerce Status <![CDATA[IndieCommerce - Some files and styling elements missing]]> https://status.indiecommerce.com/incident/114/ We are investigating some missing files and styling elements. We will post updates as we have more information.

]]> 2021-09-14T15:00:00+00:00 IndieCommerce Status <![CDATA[Performance issues on IndieCommerce resolved]]> https://status.indiecommerce.com/incident/113/ The network issue has been resolved and performance is now normal on IndieCommerce.

]]> 2021-08-18T17:47:00+00:00 IndieCommerce Status <![CDATA[Performance issues on IndieCommerce]]> https://status.indiecommerce.com/incident/112/ We are monitoring performance issues on IndieCommerce sites. These issues are intermittent and appear to be networking related. We hope to have a resolution for this soon.

]]> 2021-08-18T13:10:00+00:00 IndieCommerce Status <![CDATA[Performance Issues on IndieCommerce]]> https://status.indiecommerce.com/incident/111/ Performance issues on IndieCommerce have been resolved. We are still investigating the root cause of this issue.

]]> 2021-08-18T10:24:00+00:00 IndieCommerce Status <![CDATA[Performance Issues on IndieCommerce]]> https://status.indiecommerce.com/incident/110/ We are investigating slow page loads and timeouts on IndieCommerce.

]]> 2021-08-18T09:18:00+00:00 IndieCommerce Status <![CDATA[IndieLite DB issues resolved]]> https://status.indiecommerce.com/incident/109/ A database Issues with IndieLite has been identified and resolved.

]]> 2021-08-03T19:51:17+00:00 IndieCommerce Status <![CDATA[IndieLite May Be Unavailable]]> https://status.indiecommerce.com/incident/108/ We are investigating a database issue with IndieLite, and will post further details as they are available.

]]> 2021-08-03T19:40:03+00:00 IndieCommerce Status <![CDATA[Authorize.net is back online]]> https://status.indiecommerce.com/incident/107/ Authorize.net appears to be back online. They have yet to make an official statement about the outage. You can view their status page here: https://status.authorize.net/

We will continue to monitor the situation.

]]> 2021-07-28T20:09:00+00:00 IndieCommerce Status <![CDATA[Authorize.net remains offline]]> https://status.indiecommerce.com/incident/106/ Authorize.net is providing the following message via their Twitter account:

Thank you for your patience and taking time to reach out to let us know about the system outage. Our engineers are aware and are working to restore services, we apologize for this disruption.

-Authorize.Net Customer Support

]]> 2021-07-28T19:37:00+00:00 IndieCommerce Status <![CDATA[Authorize.net may cause order issues]]> https://status.indiecommerce.com/incident/105/ Authorize.net is currently down. This will cause ordering and order processing to fail in cases that credit cards are being authorized or charged. We are actively monitoring the situation and will post additional information as it is available.

]]> 2021-07-28T19:23:00+00:00 IndieCommerce Status <![CDATA[Monthly Maintenance Scheduled for 5/11/2021 at 7:00am Eastern]]> https://status.indiecommerce.com/incident/104/ On Tuesday 5/11, from approximately 7:00 - 8:00am EST, we will be performing our monthly maintenance. While we perform the maintenance, there may be brief moments of service interruption and intermittent access to your IndieLite site.

We apologize for any inconvenience and thank you for understanding.

]]> 2021-05-10T13:24:19+00:00 IndieCommerce Status <![CDATA[Name server issues with Register.com and Network Solutions]]> https://status.indiecommerce.com/incident/103/ Some IndieCommerce sites who have their domain names registered with Network Solutions or Register.com are reporting outages. Network solutions & Register.com are experiencing technical difficulties at this time and are working to address this issue. To check if your domain name is with Network Solutions or Register.com, please visit https://lookup.icann.org/lookup

]]> 2021-05-04T15:25:00+00:00 IndieCommerce Status <![CDATA[Book Cover Images]]> https://status.indiecommerce.com/incident/101/ We identified an expired SSL certificate in the service that provides book cover images and reissued the certificate. This has resolved the issue.

]]> 2021-04-25T04:26:39+00:00 IndieCommerce Status <![CDATA[Book Cover Images]]> https://status.indiecommerce.com/incident/100/ We have identified an issue displaying book cover images across all sites. We are currently working to resolve the problem and will post an update to this page as further information is available.

]]> 2021-04-25T04:19:59+00:00 IndieCommerce Status <![CDATA[IndieCommerce issues resolved]]> https://status.indiecommerce.com/incident/99/ Our team has resolved the memory issues affecting IndieCommerce sites. We will continue to monitor performance.

]]> 2021-04-14T19:04:00+00:00 IndieCommerce Status <![CDATA[IndieCommerce issues identified]]> https://status.indiecommerce.com/incident/98/ Our team is working through memory issues on IndieCommerce sites. Sites are back up but intermittent 502 errors may appear for some users.

]]> 2021-04-14T18:55:00+00:00 IndieCommerce Status <![CDATA[IndieCommerce Issues]]> https://status.indiecommerce.com/incident/97/ We are investigating a possible outage on IndieCommerce.

]]> 2021-04-14T18:45:00+00:00 IndieCommerce Status <![CDATA[IndieCommerce Outage Resolved]]> https://status.indiecommerce.com/incident/96/ IndieCommerce sites are functional. The network file system for IndieCommerce sites was experiencing issues, and initial attempts to address these issues did not succeed. We failed over to a backup system, which brought sites back online. We believe the issue is related to our cloud hosting environment, not traffic to individual IndieCommerce sites or other platform functionality. We are continuing to investigate the incident with our hosting provider.

]]> 2021-02-22T22:16:00+00:00 IndieCommerce Status <![CDATA[Indiecommerce outage]]> https://status.indiecommerce.com/incident/95/ We are looking into an outage on IndieCommerce.

]]> 2021-02-22T21:50:09+00:00 IndieCommerce Status <![CDATA[IndieCommerce/IndieLite Monthly Maintenance 2/9/2021]]> https://status.indiecommerce.com/incident/94/ On Tuesday 2/9, from approximately 7:00 - 8:00am EST, we will be performing our monthly maintenance. While we perform the maintenance, there may be brief moments of service interruption and intermittent access to your IndieCommerce site.

We apologize for the inconvenience and thank you for understanding.

]]> 2021-02-09T11:45:00+00:00 IndieCommerce Status <![CDATA[IndieCommerce/IndieLite Monthly Maintenance 1/12/2021]]> https://status.indiecommerce.com/incident/92/ On Tuesday 1/12, from approximately 7:00 - 8:00am EST, we will be performing our monthly maintenance. While we perform the maintenance, there may be brief moments of service interruption and intermittent access to your IndieCommerce site.

We apologize for the inconvenience and thank you for understanding.

]]> 2021-01-08T15:11:40+00:00 IndieCommerce Status <![CDATA[IndieCommerce issues resolved]]> https://status.indiecommerce.com/incident/91/ We have identified and resolved a problem with the remote file system that out web servers rely on.

]]> 2021-01-07T12:45:15+00:00 IndieCommerce Status <![CDATA[IndieCommerce issues]]> https://status.indiecommerce.com/incident/90/ We are investigating some sites being unavailable on IndieCommerce.

]]> 2021-01-07T12:30:00+00:00 IndieCommerce Status <![CDATA[IndieCommerce Outage Resolved]]> https://status.indiecommerce.com/incident/86/ We experienced an issue with our load balancers. We were able to bring sites back online; however, some users may have seen 503 errors intermittently during the restoration of service.

]]> 2020-12-16T04:19:00+00:00 IndieCommerce Status <![CDATA[IndieCommerce Outage]]> https://status.indiecommerce.com/incident/85/ We are looking into an outage on IndieCommerce.

]]> 2020-12-16T04:07:00+00:00 IndieCommerce Status <![CDATA[Google/Gmail issues resolved]]> https://status.indiecommerce.com/incident/84/ Google reports that the issues affecting delivery of email to Gmail and G Suite recipients have been resolved. SendGrid are continuing to work on cleaning up the emails that bounced.

]]> 2020-12-15T23:50:00+00:00 IndieCommerce Status <![CDATA[Outgoing email to Gmail/Google Apps recipients may be not be received]]> https://status.indiecommerce.com/incident/83/ Outgoing email to Gmail and G Suite recipients may be delayed or not received due to ongoing issues at Gmail. The issue is being tracked and worked on by both Google and our email provider, SendGrid.

If your store or customers use Gmail or G Suite, you may not be receiving email from your IndieCommerce/IndieLite site, as well as from other senders.

More information:

]]> 2020-12-15T22:24:00+00:00 IndieCommerce Status <![CDATA[IndieCommerce Sites Back Online]]> https://status.indiecommerce.com/incident/82/ IndieCommerce sites have come back online. We are awaiting more details from our cloud hosting provider.

]]> 2020-11-24T17:48:00+00:00 IndieCommerce Status <![CDATA[IndieCommerce - Ongoing Outage]]> https://status.indiecommerce.com/incident/81/ We are experiencing network issues which are preventing traffic from reaching most IndieCommerce sites. Sites are showing a 503 error. We are working with our cloud hosting provider to resolve.

]]> 2020-11-24T17:41:00+00:00 IndieCommerce Status <![CDATA[503 Error on some IndieCommerce Sites]]> https://status.indiecommerce.com/incident/80/ We are investigating 503 errors on some IndieCommerce sites.

]]> 2020-11-24T17:14:00+00:00 IndieCommerce Status <![CDATA[Maintenance 7:00-8:00am EST]]> https://status.indiecommerce.com/incident/79/ On Tuesday 11/17, from approximately 7:00 - 8:00am EST, we will be performing maintenance. While we perform the maintenance, there may be brief moments of service interruption and intermittent access to your IndieCommerce site.

We apologize for the inconvenience and thank you for understanding.

]]> 2020-11-24T11:59:31+00:00 IndieCommerce Status <![CDATA[IndieCommerce Outage Resolved]]> https://status.indiecommerce.com/incident/78/ The file system outage and lingering issues have been resolved.

]]> 2020-11-19T19:20:00+00:00 IndieCommerce Status <![CDATA[IndieCommerce Outage Mitigated]]> https://status.indiecommerce.com/incident/77/ We have restored access to the shared file system; however, some sites may still be experiencing issues on certain pages. We continue to investigate.

]]> 2020-11-19T19:03:00+00:00 IndieCommerce Status <![CDATA[IndieCommerce - Outage]]> https://status.indiecommerce.com/incident/76/ We are experiencing an outage on IndieCommerce due to our shared file system. We are working on correcting this now.

]]> 2020-11-19T18:46:00+00:00 IndieCommerce Status <![CDATA[IndieCommerce - Back to Normal Performance]]> https://status.indiecommerce.com/incident/75/ IndieCommerce sites are back to normal performance. We will continue to monitor the situation.

]]> 2020-11-17T18:36:00+00:00 IndieCommerce Status <![CDATA[IndieCommerce Performance Issues - Traffic Spike]]> https://status.indiecommerce.com/incident/74/ We have traced the performance issues back to a traffic spike owing to an event at a single store. We are taking steps to mitigate the impact of this additional traffic.

]]> 2020-11-17T18:30:00+00:00 IndieCommerce Status <![CDATA[IndieCommerce Performance Issues]]> https://status.indiecommerce.com/incident/73/ We are investigating performance issues on IndieCommerce sites.

]]> 2020-11-17T18:09:00+00:00 IndieCommerce Status <![CDATA[Monthly maintenance Tuesday 11/17 7:00am - 8:00am EST]]> https://status.indiecommerce.com/incident/72/ On Tuesday 11/17, from approximately 7:00 - 8:00am EST, we will be performing our monthly maintenance. While we perform the maintenance, there may be brief moments of service interruption and intermittent access to your IndieCommerce site.

We apologize for the inconvenience and thank you for understanding.

]]> 2020-11-17T11:53:51+00:00 IndieCommerce Status <![CDATA[IndieLite DB Maintenance Thursday 10/15]]> https://status.indiecommerce.com/incident/71/ On Thursday 10/15, from approximately 7:00 - 7:15am EST, we will be performing database maintenance. While we perform the maintenance, you may experience moments of intermittent outages for approximately 15 minutes.

We apologize for the inconvenience and thank you for understanding.

]]> 2020-10-15T10:53:23+00:00 IndieCommerce Status <![CDATA[Tuesday 10/13 7:00-8:00am EST Maintenance]]> https://status.indiecommerce.com/incident/70/ On Tuesday 10/13, from approximately 7:00 - 8:00am EST, we will be performing our monthly maintenance. While we perform the maintenance, for approximately 1 hour there may be brief moments of service interruption and intermittent access to your IndieCommerce site.

We apologize for the inconvenience and thank you for understanding.

]]> 2020-10-13T10:51:31+00:00 IndieCommerce Status <![CDATA[Performance Issues on IndieCommerce]]> https://status.indiecommerce.com/incident/69/ We are aware of performance issues on IndieCommerce. We are bringing an additional cache server online to help mitigate them.

]]> 2020-10-02T19:58:00+00:00 IndieCommerce Status <![CDATA[Tuesday 9/22 7:00am Scheduled Maintenance]]> https://status.indiecommerce.com/incident/68/ On Tuesday 9/22, from approximately 7:00 - 7:30am EST, we will be performing database maintenance to enhance system stability. While we perform the maintenance, you may experience moments of intermittent outages for approximately 30 minutes.

We apologize for the inconvenience and thank you for understanding.

]]> 2020-09-22T11:03:21+00:00 IndieCommerce Status <![CDATA[IndieCommerce Service Restored]]> https://status.indiecommerce.com/incident/67/ Service to IndieCommerce sites has been restored. We experienced an issue with our database binary logs which we were able to resolve. We will take additional steps to prevent recurrence of this issue.

]]> 2020-09-10T23:21:00+00:00 IndieCommerce Status <![CDATA[IndieCommerce outage]]> https://status.indiecommerce.com/incident/66/ We are investigating an outage on IndieCommerce sites.

]]> 2020-09-10T23:15:00+00:00 IndieCommerce Status <![CDATA[Tuesday, 9/8/2020 Scheduled Maintenance]]> https://status.indiecommerce.com/incident/65/ On Tuesday Sept. 8th, from approximately 7:00 - 7:45am EST, we will be performing our regularly scheduled monthly maintenance. While this is being done, there will be brief moments of service interruption and we anticipate a 15-minute window during which the system will be completely inaccessible. We will post a clear maintenance message to all users at this time. We apologize for any inconvenience.

]]> 2020-09-03T15:31:14+00:00 IndieCommerce Status <![CDATA[IndieLite issues resolved]]> https://status.indiecommerce.com/incident/64/ The MySQL database for IndieLite had crashed. We were able to bring it back online.

]]> 2020-08-20T01:27:00+00:00 IndieCommerce Status <![CDATA[Outage on IndieLite]]> https://status.indiecommerce.com/incident/63/ We are looking into an outage on IndieLite.

]]> 2020-08-20T01:17:00+00:00 IndieCommerce Status <![CDATA[Outgoing email delays resolved]]> https://status.indiecommerce.com/incident/61/ Outgoing email delays have been resolved.

]]> 2020-07-28T18:21:34+00:00 IndieCommerce Status <![CDATA[Some Outgoing Email Delayed]]> https://status.indiecommerce.com/incident/60/ Some outgoing emails are currently delayed. We're currently in touch with our email provider to troubleshoot the issue.

]]> 2020-07-28T16:16:00+00:00 IndieCommerce Status <![CDATA[Outgoing email delays resolved]]> https://status.indiecommerce.com/incident/59/ Outgoing email delays have been resolved.

]]> 2020-07-15T17:26:32+00:00 IndieCommerce Status <![CDATA[Outgoing Email Delayed]]> https://status.indiecommerce.com/incident/58/ We are currently experiencing delays with outgoing email from IndieCommerce. We have escalated the matter with our provider.

]]> 2020-07-15T14:20:00+00:00 IndieCommerce Status <![CDATA[Sites Down and Back Up]]> https://status.indiecommerce.com/incident/57/ IndieCommerce sites were offline for about 1 minute due to issues with our load balancer.

]]> 2020-06-17T13:06:00+00:00 IndieCommerce Status <![CDATA[IndiLite Email Delays Resolved]]> https://status.indiecommerce.com/incident/56/ Email delays for IndieLite have been resolved.

]]> 2020-06-13T11:13:50+00:00 IndieCommerce Status <![CDATA[IndieCommerce Email Issues Resolved]]> https://status.indiecommerce.com/incident/55/ IndieCommerce email has all been sent and is delivering at normal speed. A small backlog of IndieLite emails is still waiting to be sent.

]]> 2020-06-12T20:49:00+00:00 IndieCommerce Status <![CDATA[Email Delays for IndieCommerce as well]]> https://status.indiecommerce.com/incident/54/ Email delays appear to be spreading to IndieCommerce as well. IndieLite email is sending but some messages may still be delayed. We continue to work with our provider on the issue.

]]> 2020-06-12T19:40:00+00:00 IndieCommerce Status <![CDATA[Outgoing emails for IndieLite delayed]]> https://status.indiecommerce.com/incident/53/ Outgoing emails may be delayed for IndieLite. We are working with our email provider to resolve the issue.

]]> 2020-06-12T16:28:48+00:00 IndieCommerce Status <![CDATA[Database Upgrade Successful]]> https://status.indiecommerce.com/incident/52/ This morning's database upgrade was completed successfully.

]]> 2020-06-03T10:30:00+00:00 IndieCommerce Status <![CDATA[IndieCommerce Performance - Database Upgrade Planned]]> https://status.indiecommerce.com/incident/51/ Over the past 3 days we've seen an 84% increase in traffic to IndieCommerce websites. We've made 3 major upgrades to the IndieCommerce system since Monday to accomodate these new customers. On Wednesday 6/3/20 at 6AM EDT, we're upgrading our database server. This hardware upgrade will start at 6AM EDT on Wednesday June 3rd and should take no more than 30 minutes to complete. Expect brief intermittent outages during that time.

]]> 2020-06-02T22:00:00+00:00 IndieCommerce Status <![CDATA[Record Traffic Levels]]> https://status.indiecommerce.com/incident/50/ We are again experiencing record traffic levels. Site speeds may be slow at times, especially for administrators. We are continuing to monitor the situation and are planning additional database upgrades in the near future.

]]> 2020-06-02T17:00:00+00:00 IndieCommerce Status <![CDATA[Performance issues resolved]]> https://status.indiecommerce.com/incident/49/ We have added additional web servers and are closely monitoring system performance.

]]> 2020-06-01T21:03:00+00:00 IndieCommerce Status <![CDATA[IndieCommerce Performance]]> https://status.indiecommerce.com/incident/48/ Pages on your website may be loading slowly due to very high traffic on the IndieCommerce system. We are adding additional web servers to address this issue.

]]> 2020-06-01T17:57:00+00:00 IndieCommerce Status <![CDATA[Outgoing emails no longer delayed]]> https://status.indiecommerce.com/incident/47/ Our email provider has resolved delays with email.

]]> 2020-06-01T11:34:14+00:00 IndieCommerce Status <![CDATA[Outgoing Emails Delayed]]> https://status.indiecommerce.com/incident/46/ Outgoing emails may be delayed. We are working with our email provider.

]]> 2020-06-01T01:00:00+00:00 IndieCommerce Status <![CDATA[Email is sending again]]> https://status.indiecommerce.com/incident/45/ Our email provider suffered a major hardware failure, which they have since recovered from. Email is sending successfully again, though they have warned there could still be periods of intermittent availability as they stabilize their API.

]]> 2020-05-28T18:28:00+00:00 IndieCommerce Status <![CDATA[Email API Outage]]> https://status.indiecommerce.com/incident/44/ The intermittent availability issues have been tracked down to timeouts due to our email provider's API being offline. We have taken measures to prevent the API timeouts from causing performance issues on sites. However, emails may not be going out from sites. We are working with our email provider for a resolution.

]]> 2020-05-28T17:07:00+00:00 IndieCommerce Status <![CDATA[IncdieCommerce Intermittent Outages]]> https://status.indiecommerce.com/incident/43/ We are continuing to investigate intermittent outages on IndieCommerce.

]]> 2020-05-28T15:54:33+00:00 IndieCommerce Status <![CDATA[IndieCommerce Issues]]> https://status.indiecommerce.com/incident/41/ We are currently investigating performance issues with the database on IndieCommerce.

]]> 2020-05-28T14:59:58+00:00 IndieCommerce Status <![CDATA[Outgoing Email Issues Resolved]]> https://status.indiecommerce.com/incident/40/ Our email provider has resolved delivery delays, and all delayed email was processed overnight.

]]> 2020-05-19T11:30:00+00:00 IndieCommerce Status <![CDATA[Outgoing Email Delayed]]> https://status.indiecommerce.com/incident/39/ We are currently working with our email provider to resolve delays in sending emails from IndieCommerce sites. Emails may be slow to send and stores may see an error message that says "email could not be sent". The emails are being queued and will eventually be delivered.

]]> 2020-05-18T19:52:00+00:00 IndieCommerce Status <![CDATA[Email Delays Resolved]]> https://status.indiecommerce.com/incident/38/ Email delays have been resolved by our email provider.

]]> 2020-04-17T14:22:13+00:00 IndieCommerce Status <![CDATA[Emails may be delayed]]> https://status.indiecommerce.com/incident/37/ We are currently working with our email provider to resolve delays in sending emails from IndieCommerce sites.

]]> 2020-04-17T10:54:00+00:00 IndieCommerce Status <![CDATA[Cover Images/Google Service issues resolved]]> https://status.indiecommerce.com/incident/35/ It has been over 30 minutes without any further observed issues; we will continue to check in on things but service seems to have returned to normal. The outage appears to have been regional as not all users experienced issues.

Incident report from Google

]]> 2020-03-26T16:35:00+00:00 IndieCommerce Status <![CDATA[Cover Images May be Slow or Unavailable]]> https://status.indiecommerce.com/incident/34/ We are monitoring intermittent issues serving Cover Images due to service issues at Google Cloud.

]]> 2020-03-26T15:42:00+00:00 IndieCommerce Status <![CDATA[IndieLite Denial of Service Fixed]]> https://status.indiecommerce.com/incident/33/ We were able to stop the Denial of Service attack and block the attackers. IndieLite is back to normal performance.

]]> 2020-03-21T18:21:00+00:00 IndieCommerce Status <![CDATA[Performance issues on IndieLite]]> https://status.indiecommerce.com/incident/32/ We are looking into a possible Denial of Service attack on IndieLite.

]]> 2020-03-21T18:12:00+00:00 IndieCommerce Status <![CDATA[SSL Certificate Issues Resolved]]> https://status.indiecommerce.com/incident/31/ SSL Certificate issues on IndieCommerce sites have been resolved. We experienced a configuration issue with our load balancers which caused expired certificates to be served for some sites. We have resolved the issue and are taking steps to prevent it from recurring in the future.

]]> 2020-03-15T22:52:00+00:00 IndieCommerce Status <![CDATA[SSL Certificate Issues]]> https://status.indiecommerce.com/incident/30/ We are investigating SSL certificate issues for some IndieCommerce sites.

]]> 2020-03-15T22:44:00+00:00 IndieCommerce Status <![CDATA[IndieCommerce Issues Resolved]]> https://status.indiecommerce.com/incident/29/ This issue has been resolved. Some sites were unavailable for 2-3 minutes.

]]> 2020-01-22T19:37:49+00:00 IndieCommerce Status <![CDATA[IndieCommerce]]> https://status.indiecommerce.com/incident/28/ We are investigating issues with IndieCommerce Availability

]]> 2020-01-22T19:32:00+00:00 IndieCommerce Status <![CDATA[Emails Being Processed Normally]]> https://status.indiecommerce.com/incident/27/ Elastic Email has resolved the email delivery issue. New messages are being processed normally. Delayed messages will soon be sent.

]]> 2020-01-20T00:40:00+00:00 IndieCommerce Status <![CDATA[Outgoing Email Delays]]> https://status.indiecommerce.com/incident/26/ Some emails are delayed going out from our email provider, Elastic Email. We have opened a ticket and are waiting for their support team to help us diagnose the issue and eliminate the delay. The emails have been received by Elastic and will eventually arrive at their destinations.

]]> 2020-01-19T22:35:00+00:00 IndieCommerce Status <![CDATA[Email Delivery]]> https://status.indiecommerce.com/incident/25/ We are looking into issues with delayed outgoing emails.

]]> 2020-01-19T22:26:00+00:00 IndieCommerce Status <![CDATA[IndieLite is Back Online]]> https://status.indiecommerce.com/incident/24/ IndieLite is now back up and running. The platform was hit hard by a bot-based DDoS attack. The bots were blocked and the stuck threads cleared out of MySQL.

]]> 2020-01-06T20:28:00+00:00 IndieCommerce Status <![CDATA[IndieLite Database]]> https://status.indiecommerce.com/incident/23/ We are experiencing issues with the MySQL database for IndieLite. We are working to bring it back online.

]]> 2020-01-06T20:27:00+00:00 IndieCommerce Status <![CDATA[IndieLite Issues]]> https://status.indiecommerce.com/incident/22/ We are looking into performance issues on IndieLite.

]]> 2020-01-06T20:18:00+00:00 IndieCommerce Status <![CDATA[Performance issues resolved]]> https://status.indiecommerce.com/incident/21/ All issues have been resolved. IndieCommerce sites are back online.

]]> 2019-12-21T16:16:14+00:00 IndieCommerce Status <![CDATA[Database restart performed.]]> https://status.indiecommerce.com/incident/20/ We are currently monitoring site performance closely.

]]> 2019-12-21T16:10:01+00:00 IndieCommerce Status <![CDATA[Emergency Database restart - brief outage]]> https://status.indiecommerce.com/incident/19/ In order to resolve the performance issues with IndieCommerce, we need to restart our database. This will cause an outage of 3-5 minutes on the platform. This will occur at approximatlely 11:00am.

]]> 2019-12-21T15:54:00+00:00 IndieCommerce Status <![CDATA[IndieCommerce Performance Issues]]> https://status.indiecommerce.com/incident/18/ We are troubleshooting performance issues with our database.

]]> 2019-12-21T15:42:00+00:00 IndieCommerce Status <![CDATA[Sites are back]]> https://status.indiecommerce.com/incident/17/ All issues have been resolved. IndieCommerce sites are back online.

]]> 2019-12-17T21:46:00+00:00 IndieCommerce Status <![CDATA[Shared filesystem down]]> https://status.indiecommerce.com/incident/16/ The shared filesystem for IndieCommerce sites is not responding. We are working with Rackspace on getting it back online.

]]> 2019-12-17T21:43:00+00:00 IndieCommerce Status <![CDATA[IndieCommerce Outage Update]]> https://status.indiecommerce.com/incident/15/ The MySQL database for IndieCommerce locked up, causing the web servers to lock up. We have restored the database and are working on bring the web servers back online.

]]> 2019-12-17T21:29:00+00:00 IndieCommerce Status <![CDATA[IndieCommerce offline]]> https://status.indiecommerce.com/incident/14/ We are looking into issues with IndieCommerce sites being offline.

]]> 2019-12-17T21:20:00+00:00 IndieCommerce Status <![CDATA[Load Balancer Maintenance, Tue 10/29: 7:30-8:00 EDT]]> https://status.indiecommerce.com/incident/9/ On Tuesday 10/29, from approximately 7:30-8:00 Eastern Time, we performed maintenance on our load balancers. No downtime was caused

]]> 2019-10-29T07:30:00+00:00 IndieCommerce Status <![CDATA[Checkout issue resolved]]> https://status.indiecommerce.com/incident/8/ Checkout is now working again for all IndieCommerce sites.

]]> 2019-10-23T11:35:00+00:00 IndieCommerce Status <![CDATA[Checkout issue]]> https://status.indiecommerce.com/incident/7/ Checkout is not working on some IndieCommerce sites. We are working on a fix.

]]> 2019-10-23T11:30:00+00:00 IndieCommerce Status <![CDATA[Cover Images]]> https://status.indiecommerce.com/incident/5/ Migrate book cover images from Rackspace CDN to Google Cloud Storage. We expect no interruption during or after this maintenance.

]]> 2019-10-16T09:40:00+00:00